REPUBLIC OF LITHUANIA                                     
                               LAW                                              
                               ON                                               
                       CONSUMER PROTECTION                                      
                                                                                
                                                                                
                                                                                
     The  Law  establishes  and  guarantees  the  rights  of  the               
population as  the consumers  of goods and services, and protects               
their economic  and social  interests. The Law shall regulate the               
relations between consumers and sellers or service suppliers that               
have been  registered in  the established manner if the relations               
are not  regulated by  other laws  currently in  effect. The  Law               
shall not regulate services related to health care.                             
                                                                                
                            CHAPTER I                                           
                       GENERAL PROVISIONS                                       
                                                                                
                                                                                
     Article 1. Concepts of the Law                                             
                                                                                
     The concepts used in the Law shall mean:                                   
     Consumer -  a person  who buys  goods and  uses services for               
personal or household use;                                                      
     Manufacturer -  legal or  natural person  who has registered               
his/her business  in accordance with the procedure established by               
law and produces goods for sale;                                                
     Seller -  legal or natural person who has registered his/her               
business in  accordance with the procedure established by law and               
sells goods to the consumer;                                                    
     Service  supplier   -  legal   or  natural  person  who  has               
registered his/her  business in  accordance  with  the  procedure               
established by  law and  carries out works for the consumer under               
contract;                                                                       
     Goods' (services')  warranty period - the period established               
in normative  documents of  standardisation or  contracts, within               
which the  consumer shall  be entitled  to a  free repair  of the               
goods  (services)  or  to  the  replacement  thereof  with  goods               
(services) of  proper quality  or to the refund of money paid for               
the goods  (services), should  it transpire  that  the  purchased               
goods (services)  fall short  of the guaranteed quality, provided               
that the  violations of  the regulations for the use of the goods               
(services) has  not been  proved. Warranty  period shall commence               
from the day of purchase of goods (service supply);                             
     Guarantee period  of storage  (sale) of  goods -  the period               
provided for  in the normative documents of standardisation or in               
contracts which  commences from the date of production and within               
which the  goods  may  be  sold  if  kept  in  proper  conditions               
prescribed by the normative documents or contracts;                             
     Service life  - a  period of  time  from  the  beginning  of               
service and until the product becomes unfit for use;                            
     Normative document:                                                        
     1) obligatory normative document which establishes the norms               
of the  safety of  goods and  obligatory quality  standards to be               
complied with by the manufacturer, service supplier and seller;                 
     2) declared  normative document  which is referred to by the               
manufacturer, service  supplier or seller, undertaking thereby to               
comply with all the requirements set forth in the document.                     
                                                                                
     Article 2. Consumer Rights                                                 
                                                                                
     In the  Republic  of  Lithuania  consumers  shall  have  the               
following rights:                                                               
     1) to freely buy goods and use services;                                   
     2) to acquire proper quality and safe goods and services;                  
                                                                                
     3)  to   request  restoration   of  infringed   rights   and               
compensation of losses;                                                         
     4) to  obtain information  on goods  and services and on the               
procedure for implementing or restoring his/her consumer rights;                
     5) to freely form consumer organisations; and                              
     6) to  receive help from the institutions of state power and               
government,  and   consumer  organisations   in  restoring  their               
infringed rights.                                                               
                                                                                
                                                                                
                            CHAPTER 2                                           
                  IMPLEMENTING CONSUMER RIGHTS                                  
                                                                                
                                                                                
     Article 3. Sale of Goods and Services                                      
                                                                                
     The right  of consumers  to buy  goods and services at their               
own discretion may not be restricted otherwise except by law.                   
     The sale  of goods,  performance of services and payment for               
such may  not have  any additional  conditions attached  to them,               
unless the conditions were provided for in the contract.                        
     The method  of payment  for  the  goods  sold  and  services               
performed shall  be established  by agreement  between the seller               
(service supplier)  and consumer.  For the  goods (services) paid               
for the  seller  (service  supplier)  must  issue  a  receipt  in               
accordance with  the procedure  established by  the Government of               
the Republic of Lithuania.                                                      
     Goods  (services)  must  be  delivered  (performed)  to  the               
consumer at the agreed time. In case of delay the seller (service               
supplier) must  pay interest  established by  law for each day of               
delay which  shall be  calculated on  the basis  of the  price of               
goods   (services)   unless   the   contract   of   purchase-sale               
(performance of service) provides otherwise.                                    
     If an  item or material presented by the consumer is lost or               
damaged through  the fault  of a  service supplier,  they may  be               
replaced, with  the consumer's consent, by an item or material of               
equal  value  or,  if  the  consumer  refuses  or  there  are  no               
possibilities  of   replacement,  the   service   supplier   must               
compensate for  the value  of the  item or material in accordance               
with the  current prices  and compensate  for the incurred losses               
taking into account the price index.                                            
     The Government  of the Republic of Lithuania shall establish               
rules  for   retail  trade,  public  catering  and  rendering  of               
services. Special  rules may  be established for individual types               
of goods (services).                                                            
                                                                                
     Article 4. Quality of Goods and Services                                   
                                                                                
     The quality of goods and rendered services must not be worse               
than  the   quality  provided   for  in  normative  documents  of               
standardisation and contracts.                                                  
     The seller  (service supplier)  shall be responsible for the               
quality of goods sold (services rendered).                                      
     Goods (services)  the use whereof may have a negative effect               
on human  life and  health shall be sold (rendered) only provided               
that the safety of the goods (services) is certified by documents               
issued by  appropriate agencies.  The  list  of  such  goods  and               
services shall  be approved  by the Government of the Republic of               
Lithuania or an agency authorised by it.                                        
     If non-food  goods which  are sold  to the  consumer do  not               
correspond to  the documents  regulating their quality or are not               
in compliance  with the  conditions set  forth  in  the  contract               
(unless it  is proved  that  the  defects  appeared  through  the               
consumer's fault),  the consumer  shall have the right to request               
within the  warranty period  (in the event that the period is not               
                                                                                
established - within 6 months after purchase) that the seller, at               
the consumer's choice:                                                          
     1) replace goods of unsatisfactory quality;                                
     2) eliminate the defects of goods free of charge;                          
     3) reduce the price of goods; or                                           
     4) terminate  the contract  of purchase-sale  and compensate               
for the losses taking into account the consumer price index.                    
     The procedure  for implementing the rights specified in Par.               
4 hereof  shall be established by the regulations approved by the               
Government of the Republic of Lithuania.                                        
     If the  consumer purchases  a food  product that  is not  of               
merchantable quality  he shall  have the  right to either have it               
replaced by a good quality product of the kind or to return it to               
the seller  and receive back the money paid for the product . The               
above right may be exercised prior to the expiry of the guarantee               
period for storage (sale) of the product.                                       
     Upon the  expiry of  the guarantee period for storage (sale)               
of a  product, it  may be sold only after the guarantee period of               
storage (sale)  of goods  is  extended  in  accordance  with  the               
established procedure  and after the seller notifies the customer               
thereof. Sale  of perishable  products included  in the  list  of               
perishable food products determined by the Ministry of Health the               
guarantee period  of storage  (sale) whereof has expired shall be               
prohibited in the Republic of Lithuania.                                        
     The customer  shall be  compensated by  the seller if during               
the service  life  of  a  product  as  established  by  normative               
documents of  standardisation he suffers damages by reason of the               
product's faulty  quality. The  seller who  compensates  for  the               
damage caused  to the  consumer shall  have recourse  against the               
manufacturer through  whose fault  the damage  is caused  for the               
compensation of the incurred losses.                                            
     The  manufacturer   must  guarantee  adequate  and  reliable               
servicing and  repairs of  the  product  within  the  established               
service period.                                                                 
                                                                                
     Article 5. Provision of Consumer Information                               
                                                                                
     The consumer shall be entitled to get comprehensive and true               
information in  the state language as to the acquisition of goods               
and services terms, their quality, directions for use, warranties               
and exchange  period, the  procedure for  the termination  of the               
purchase of  goods (services) contract, as well as other relevant               
information that has significance for the consumer.                             
     The provision  of such  information to  the consumer and its               
truthfulness shall  be the  responsibility of the seller (service               
supplier).  If  the  consumer  was  not  provided  with  relevant               
information or  if it  was fraudulent  and by  reason thereof the               
goods or  services were  not fit for their intended use, he shall               
be  entitled  to  terminate  the  contract  and  to  request  the               
reimbursement for losses.                                                       
     At retail  trade and  service supply  outlets names of goods               
(services) and their prices must be publicly displayed.                         
     If the  consumers are  misled by false advertising by reason               
of which  they suffer  losses, the  advertiser must reimburse for               
such losses.  Goods must  contain information  necessary for  its               
consumption (use),  provided for  in the  normative documents  of               
standardisation                                                                 
     Mandatory goods'  marking requirements  shall be established               
by the  Government of  the Republic  of Lithuania  or  an  agency               
authorised by it.                                                               
     If the  safety of  goods, their  transportation and  storage               
require special  rules, an agency authorised by the Government or               
the manufacturer  of goods  must prepare  them and  the seller of               
goods or services must notify the buyers about them .                           
     If after  the goods  are sold it turns out that it may cause               
harm to the consumer, the seller or manufacturer must immediately               
warn the  consumers and  supervisory institutions  or agency  and               
take measures  to eliminate said danger. If it is not possible to               
eliminate said  defects, the  consumer shall  have the  right  to               
terminate the  contract and to demand the indemnification for the               
losses from the seller.                                                         
     The production and selling of such goods must be immediately               
discontinued in  accordance with  the  procedure  established  by               
normative acts.                                                                 
                                                                                
                            CHAPTER 3                                           
                 SAFEGUARDING CONSUMERS' RIGHTS                                 
                                                                                
     Article 6. Government Agencies Safeguarding Consumers'                     
               Rights                                                           
                                                                                
     A  state   institution  authorised  by  the  Government  and               
financed from  the state  budget  which  is  subordinate  to  the               
Government  of  the  Republic  of  Lithuania  shall  monitor  the               
enforcement of this Law in the Republic of Lithuania.                           
     The institution  authorised by  the Government shall protect               
the rights  of the  consumers, related  to the  sale of goods and               
services by :                                                                   
     1) monitoring the quality of goods and services;                           
     2) controlling  whether the  sellers  and  manufacturers  of               
goods  and   services  comply  with  the  legislation  and  other               
normative acts;                                                                 
     3) applying  sanctions  that  are  within  their  competence               
against violators,  or submitting  appropriate proposals  to  the               
Government of the Republic of Lithuania;                                        
     4) consulting  the consumers on all issues relative to their               
rights;                                                                         
     5) organising  the development of the culture of consumption               
and  issuing   specialised  publications;  6)  investigating  the               
petitions of  consumers, in  respect of the infringement of their               
rights.                                                                         
     The Government  of the  Republic of  Lithuania shall approve               
the Council  established under  the auspices of state institution               
authorised by the Republic of Lithuania, the members of which are               
representatives of  interested institutions.  The  Council  shall               
function  in   compliance  with  the  statutes  approved  by  the               
Government of the Republic of Lithuania.                                        
     State power  and government  institutions shall  ensure that               
international agreements  concerning  the  supply  of  goods  and               
services are  complied with  in the  territory of the Republic of               
Lithuania and  that international  consumer protection provisions               
are applied.                                                                    
     State  power   and  government  institutions  shall  provide               
conditions for  the functioning  of public consumer organisations               
and support their activities.                                                   
                                                                                
     Article 7. The Protection of the Infringed Consumer                        
               Rights                                                           
                                                                                
     If a person ( a seller of goods or supplier of services) who               
infringed on  the  consumers'  rights,  refuses  to  satisfy  the               
consumers claim  to the  restoration of  the infringed right, the               
consumer may  appeal to  the agency  authorised by the Government               
and in cases provided by laws, to municipal institutions.                       
     Upon receipt  of a  consumers complaint,  said agencies must               
within a  month  investigate  the  complaint,  and  provided  the               
consumer's rights  were infringed,  to achieve  that these rights               
are restored.  If a  consumer disagrees  with the findings of the               
agency that investigated his complaint, he may directly appeal to               
court or the Prosecutor's Office.                                               
                                                                                
     Article 8. The Rights of Public Consumer Organisations                     
                                                                                
     Public Consumer Organisations shall have the right to:                     
     1) protect  consumers' rights  , their  economic and  social               
interests in  state power  and government  institutions, in court               
and public organisations;                                                       
     2)  obtain   information  from   relevant  state  government               
agencies, manufacturers,  sellers, and  the suppliers of services               
in respect  of the quality of products and goods sold or services               
rendered,  as   well  as  other  information  necessary  for  the               
protection of  consumers rights  and interests with the exception               
of state and commercial secrets;                                                
     3) investigate  public opinion  about the range of goods and               
their  quality,  the  organising  of  the  supply  of  goods  and               
services, etc;                                                                  
     4) investigate  the quality  of goods  and services at their               
testing centers  and laboratories  accredited in  the established               
manner, as  well as  present them  to  competent  Lithuanian  and               
foreign organisations for examination and testing;                              
     5) submit  proposals and recommendations to state government               
institutions, manufacturers, sellers and suppliers of services in               
relation to the improvement of the quality of goods and services,               
discontinuation of  the production  of goods (supply of services)               
which are  of a  non-merchantable quality  ,  prevention  of  the               
production and sale of dangerous consumer goods;                                
     6) on  behalf of  the consumer  to lay  claims to  legal and               
natural persons  , who  infringed consumer  rights and legitimate               
interests;                                                                      
     7) to  appeal to state power and government institutions, if               
said institutions  adopted decisions  contradicting this  Law and               
other legislation safeguarding consumer rights and interests.                   
                                                                                
     Article 9. Liability of Persons for the Violation of                       
               the Consumer Rights                                              
                                                                                
     The terms  in the  purchase and sale contracts and supply of               
services contracts  may not  be in  conflict with the laws of the               
Republic of  Lithuania. The  rules of  the supply  of  goods  and               
services  that  infringe  upon  consumer  rights  or  exempt  the               
manufacturer, seller  or supplier  of services from the liability               
or that limit it shall be prohibited.                                           
     Upon infringement  of the  consumer rights  should any moral               
harm be inflicted upon the consumer, the violator must compensate               
for it.  Upon the  restoration of  the infringed consumer rights,               
other liability established by laws may apply to the offenders.                 
                                                                                
                                                                                
     I promulgate  this Law  passed by the Seimas of the Republic               
of Lithuania                                                                    
                                                                                
                                                                                
                                                                                
                                                                                
ALGIRDAS BRAZAUSKAS                                                             
President of the Republic                                                       
                                                                                
Vilnius                                                                         
10 November 1994                                                                
No. I-657